Terms & Conditions

By subscribing to or using Mohali WiFi internet services, you agree to be bound by these Terms & Conditions, our Privacy Policy, and Refund & Cancellation Policy (collectively, the "Agreement"). If you do not agree, please do not use our services.

These terms apply to all customers — residential and business — across Mohali, Chandigarh, and service areas. You confirm that you are at least 18 years of age and legally capable of entering into this Agreement.

Mohali WiFi provides fiber-to-the-home (FTTH) broadband internet services to residential and commercial premises within our coverage areas. The service includes:

• High-speed symmetric internet connectivity (download = upload speeds)
• Truly unlimited data with no Fair Usage Policy (FUP) restrictions
• 24×7 local technical support
• Network maintenance and uptime monitoring

To subscribe to our services, you must:

• Be at least 18 years of age
• Have a valid government-issued ID (Aadhaar, PAN, Voter ID, or Passport)
• Provide a serviceable address within our coverage area
• Provide accurate contact and billing information

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use.

All plans are prepaid. Service is activated only upon successful receipt of payment.

• Plan duration: Typically 30 days unless stated otherwise on the plan card. Custom durations (quarterly, half-yearly, annual) may be available with discounts.
• GST: All prices on our website are inclusive of applicable GST (18%) unless explicitly stated.
• Renewal: Service automatically lapses at plan expiry. You must renew before expiry to avoid disconnection.
• Late renewal: Service is restored within 24 hours of payment receipt. No backdated billing.
• Installation charge: One-time charge as quoted at the time of installation. May be waived under promotional offers.

You agree NOT to use the service for any of the following:

• Any illegal activity under Indian or international law
• Distributing copyrighted material without permission (movies, music, software, etc.)
• Hacking, port scanning, denial-of-service attacks, or attempting to compromise other networks
• Sending spam, phishing emails, or unsolicited bulk messages
• Hosting commercial servers or services from a residential connection without prior written approval
• Reselling or redistributing the connection to other premises or persons
• Accessing or distributing child sexual abuse material (CSAM)
• Activities promoting violence, terrorism, or harm to others

We provide all necessary equipment (ONT, fiber cable, etc.) for installation. The following terms apply:

• Ownership: Equipment remains the property of Mohali WiFi unless explicitly sold to you.
• Care: You agree to keep equipment in good condition. Damage due to negligence, mishandling, or unauthorized tampering will be billable.
• Power supply: Power for the ONT/router must be provided by you (typical consumption: 5–10 watts).
• Relocation: Connection relocation within the same premises is free. Cross-premises relocation may incur charges.
• Return: Upon service termination, you must return all equipment in working condition. Failure to do so may incur a replacement fee.

We strive to maintain 99.9% network uptime averaged over a calendar month. However:

• Service may be temporarily unavailable due to scheduled maintenance (we notify in advance).
• We are not liable for outages caused by power cuts, force majeure (natural disasters, civil unrest), or upstream ISP issues.
• Wi-Fi issues caused by your devices, walls, interference, or placement of the router are not part of our SLA.
• For genuine connectivity issues, our engineers will visit within 30 minutes to 4 hours based on issue severity.

We may suspend or terminate your service if:

• You violate the Acceptable Use Policy or these Terms
• You fail to renew your plan before expiry
• You provide false or misleading information
• You engage in fraudulent payment behavior or chargebacks
• We are legally required to do so by a court order or government authority

You may terminate your service by:

• Allowing your current plan to lapse without renewal
• Notifying us at least 3 days before plan expiry to mark the account for closure
• Returning all equipment in working condition

To the maximum extent permitted by Indian law:

• Our liability for any service issue is limited to the prorated amount of the current plan for the affected period.
• We are not liable for indirect, incidental, consequential, or special damages — including loss of business, data, profits, or reputation — arising from service interruption.
• We make no warranty that the service will be uninterrupted, error-free, or secure. The internet is inherently subject to disruptions.
• You are responsible for backing up your own data and securing your devices with appropriate firewalls and antivirus software.

Your privacy is important to us. We collect and process personal data in accordance with our Privacy Policy, which forms an integral part of these Terms.

We comply with applicable Indian data protection laws, including the Information Technology Act 2000 and the Digital Personal Data Protection Act 2023, and follow KYC norms mandated by the Department of Telecommunications (DoT).

All trademarks, logos, content, software, and branding on our website (mohaliwifi.com) are the property of Mohali WiFi Internet Services or its licensors and are protected by Indian and international copyright laws.

You may not reproduce, distribute, or use any of our content without prior written permission, except for personal, non-commercial reference.

We may update these Terms from time to time to reflect changes in our services, technology, regulatory requirements, or business practices. Material changes will be notified via:

• Email to your registered address
• SMS to your registered mobile number
• Prominent notice on our website for at least 15 days

Continued use of the service after changes take effect constitutes acceptance of the updated Terms. If you disagree with changes, you may terminate your service before the effective date.

In case of any dispute or grievance:

1. First step: Contact our support team at support@mohaliwifi.com. We aim to resolve issues within 7 working days.
2. Escalation: If unresolved, escalate to our Grievance Officer (details below). Response within 30 days.
3. Regulatory: Unresolved disputes may be escalated to TRAI (Telecom Regulatory Authority of India) or relevant consumer forums.
4. Jurisdiction: All disputes are subject to the exclusive jurisdiction of courts in Mohali, Punjab.

These Terms are governed by and construed in accordance with the laws of India. Applicable laws include but are not limited to:

• The Indian Telegraph Act, 1885
• The Information Technology Act, 2000
• The Consumer Protection Act, 2019
• The Indian Contract Act, 1872
• The Digital Personal Data Protection Act, 2023
• TRAI regulations and DoT guidelines applicable to ISPs

For any questions about these Terms or to lodge a formal grievance:

• Email: support@mohaliwifi.com
• Phone: +91 94640 01234
• Office: Plot No. C-86, Industrial Area Phase 7, SAS Nagar, Mohali, Punjab — 160055
• Response time: Within 7 working days